Technical Support

We’ve worked hard to ensure that Poser’s powerful features are both easy to use and available to users running a wide variety of computers. However, there may be times when you need technical support. Bondware, Inc. is pleased to offer free technical support to registered users of our products. To receive technical support, please visit our Web site at https://support.posersoftware.com and browse through our extensive product FAQs.

Please use the following checklist before contacting Technical Support:

• Poser Reference Manual: This Reference Manual answers most Poser questions. Before contacting Technical Support, please read the pertinent section(s) of this manual thoroughly.
• FAQ: Please visit the FAQs at https://support.posersoftware.com/kb/faq.php?cid=1.
• Third-party forums: If your question is more artistic than technical, check out some of the great online Poser forums where artists come together.

Still don’t see your question answered? Please contact Technical Support by clicking the link to https://support.posersoftware.com and completing our online support form. When contacting Technical Support, please fill out the form as completely as possible and include as much information as possible. This will help us resolve your issue faster. Once the form is complete, a Technical Support representative will contact you directly as soon as possible. Support requests are answered via e-mail in the order they are received. Online support is free to all registered Poser users.

Telephone support is also free to registered users. Before using telephone support, please check the resources listed above. Phone support is intended to solve critical technical issues. We are unable to answer project-based questions. Our Technical Support phone number is listed on our website at https://support.posersoftware.com. Telephone support hours are 10 am to 4 PM (U.S. Eastern time). If you call during other hours, or if a representative is not able to answer your call immediately, you will be asked to leave a message, and we will return your call as soon as possible (generally within two business days). When calling, please be in front of your computer with Poser running.

In order to receive support, we require the following information:

• Your name
• E-mail address
• Telephone number (including international dialing information, if applicable)
• Your current operating system
• Your computer specifications (CPU, RAM, hard drive, video card, etc.)
• Poser serial number
• Detailed description of the problem

This information will help us isolate and resolve your issue. We require this information in order to provide support services and are unable to respond to incomplete requests in a timely fashion.

For international support, please contact your local distributor. Bondware, Inc.maintains a list of our international distributors at https://www.posersoftware.com.

Bondware, Inc. reserves the right to alter our technical support policies at any time without advance notice.